Kartavya
Bhushan.

End-to-end technical and strategic support for retail and institutional algorithmic traders.

• Investigate complex strategy execution, execution slips, API connectivity, broker integrations and programmatic trading workflows.
• Work with Simple Momentum, Opening Range Breakout, EMA systems and options structures including Iron Condor, Butterfly and Bull Call Spread.
• Analyze trade ledgers, execution behaviour, strategy configurations and account workflows to isolate underlying causes.
• Translate recurring issues and customer pain points into clear inputs for Product and Engineering teams.
• Handle sensitive, time-critical trading issues with accuracy, empathy and complete ownership.

Market research, investor education and content systems for a fintech audience.

• Conducted deep-dive fundamental and market research on macro trends and evolving wealth-management products.
• Designed investor-education frameworks that simplified derivative structures and financial concepts.
• Created presentations and institutional-grade market commentary generating 50,000+ organic impressions.
• Built AI-assisted research workflows using ChatGPT and Claude, improving weekly reporting efficiency by 40%.

High-value customer operations across equities, derivatives and direct mutual funds.

• Managed critical escalations across Equity, F&O and Mutual Fund segments from identification through resolution.
• Supported HNI and retail clients with direct mutual fund structures, asset allocation and portfolio-related queries.
• Investigated recurring customer issues and product or UI/UX bottlenecks using structured support evidence.
• Worked within SEBI mandates, regulatory updates, KYC/AML requirements and internal capital-market processes.